A 99.9% Server Uptime
Our cloud web hosting platform is based on a steady, topflight hardware architecture and a heavily tweaked Linux distro. Thus, no matter what your web site is, or how many site visitors you’ve got, or even in case there’s a distributed denial of service assault, our physical machines will remain up and your web sites will remain accessible online.
All Linux cloud web hosting plans plans come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it is important that you also set up your own network architecture. This is the reason why we built a custom internal network in all our datacenter facilities. Relying on enterprise grade Juniper switches and routers, our internal network allows for really fast data transmission rates and is also fully redundant.
In this way, you can enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, irrespective of which web hosting solution you have picked.
A 30 Day Money Back Guarantee
Irrespective of the fact that we have given our best to reduce all potential risks with our cloud hosting packages and while we provide excellent customer support, sometimes the client is just not pleased with what we have to offer. Or he has to switch to a more powerful hosting service, such as a VPS server or even a dedicated server.
This is why we offer a 30 day money back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t happy, we will give you a reimbursement.
24/7 Technical Support
If you’ve ever been forced to wait for hours to receive an answer, you probably know how annoying this can be, especially when your website is at stake. For this reason, our company offers you a 24x7 support service with a 1 hour response time guarantee. Irrespective of what happens or what holiday it is our technical support engineers will be available to you and they’ll respond to you in less than one hour. And the best part is that their average ticket response time is below twenty minutes!